1. AegisLab Organization General Questions
Q1. How to report a signature rule caused false positive to AegisLab?
A1. AegisLab is the security research laboratory of Lionic. Due to company policy changed, we focus on Lionic brand now.
For reporting false positive, please use the Reporting False Positive of Lionic website instead.
Q2. How to submit a malware to AegisLab?
A2. AegisLab is the security research laboratory of Lionic. Due to company policy changed, we focus on Lionic brand now.
For reporting malware, please use the Reporting Malware of Lionic website instead.
Q3. How to submit a malicious URL to AegisLab?
A3. AegisLab is the security research laboratory of Lionic. Due to company policy changed, we focus on Lionic brand now.
For reporting malicious URL, please use the Reporting Malicious URL of Lionic website instead.
2. AegisLab Anti-virus App General Questions
Q1. Does the AegisLab Anti-virus App need network?
A1. Yes, the application requires network for authentication, scanning or updating virus pattern. The transmission fee will be determined according to the rate you use.
Q2. How to report a false positive in AegisLab Anti-virus App?
A2. You can report it by clicking “REPORT AS FALSE POSITIVE” in scanned result or email to support@aegislab.com with the attachment which caused false positive. We will reanalyze it as soon as possibile.
Q3. I forgot my security password. How to do?
A3. You need to reset the application as follow:
- First, open the Settings app on your Android smartphone or tablet.
- Android displays the list of apps that you have installed on your smartphone or tablet. Tap the application that you want to reset.
- Tap Storage.
- To completely reset it, tap Clear data.
- Re-open the application and set your security password again.
Q4. Does “URL Filter” suitable for any browser?
A4. For the reason of compatibility, “URL Filter” only works for Chrome and Firefox.